Behind every five-star review is a real homeowner with a real problem that needed solving. Over the years, Integrity Electric has built a reputation across the Twin Cities south metro not through advertising, but through word of mouth — neighbor telling neighbor, family member recommending us to family member. These are five of those stories, drawn from the themes that appear most consistently across our 103 Google reviews. The names and details reflect the kinds of situations we encounter regularly in Lakeville, Eagan, Burnsville, Apple Valley, and the surrounding communities.
Story 1: The Panel That Had Been "Fine" for 30 Years
Service: Electrical panel upgrade | Location: Lakeville, MN
A homeowner in Lakeville had lived in her house for over a decade without a single electrical complaint. The lights worked. The appliances ran. The breakers tripped occasionally, but she'd reset them and move on. When her daughter moved back home and they added a second refrigerator to the garage, the tripping became a weekly occurrence.
"I'd been telling myself the panel was fine because nothing had actually gone wrong," she told us. "Dave came out, looked at the panel, and showed me it was a 100-amp service from the early 1990s that was already running at about 85% capacity. He wasn't alarmist about it — he just laid out what was happening and what the options were."
We upgraded her to a 200-amp panel with a full breaker replacement. The job took one day, was permitted and inspected by the city, and came in at the price we quoted. She left us a five-star review that included a line we've heard many times since: "He could have scared me into spending more. Instead he told me exactly what I needed and nothing I didn't."
This is the standard we hold ourselves to on every panel job. An honest assessment, a clear quote, and work that passes inspection the first time.
Story 2: An EV Charger Done Right — After One Done Wrong
Service: Level 2 EV charger installation | Location: Eagan, MN
A homeowner in Eagan had purchased a Level 2 charger online and hired a handyman to install it. For the first few months it seemed to work. Then the breaker started tripping every few days. Then the charger itself began displaying error codes. When he finally called us, we found the circuit had been wired with 10-gauge wire on a 50-amp breaker — a combination that was both code-violating and genuinely dangerous.
"The first guy was cheaper, and I thought I was being smart about it," he said. "Integrity Electric came out, explained exactly what was wrong and why it was a problem, and had it fixed correctly the same day. The permit and inspection gave me peace of mind I didn't even know I was missing."
We rewired the circuit with properly sized 6-gauge wire, replaced the breaker, and mounted the charger at the correct height with a clean, secured run. The city inspector signed off without a single note. His EV has charged without issue every night since.
The lesson he shared in his review: "Pay for the licensed electrician the first time. The savings from cutting corners disappear the moment something goes wrong."
Story 3: Recessed Lighting That Transformed a Kitchen
Service: Recessed lighting installation | Location: Apple Valley, MN
A couple in Apple Valley had been planning a kitchen refresh for two years. New countertops, new cabinet hardware, new paint — but the single overhead fixture in the center of the ceiling made the whole room feel dim and dated no matter what else they changed. They called us after a neighbor mentioned we'd done her basement lighting.
"We weren't sure what we wanted exactly," the homeowner told us. "Dave walked through the kitchen, asked how we used the space, and suggested a layout we hadn't considered — six recessed lights on a dimmer, positioned to eliminate the shadows over the counters and the island."
We installed six 4-inch LED recessed lights on a single dimmer circuit in one afternoon. No drywall damage. No mess left behind. The homeowner sent us a photo the following week of the kitchen at dinner time, lights dimmed low, and wrote: "This is the single best upgrade we've made to this house. It changed the entire feel of the room. Dave was in and out in four hours and left the kitchen cleaner than he found it."
Lighting is one of the most underestimated electrical upgrades a homeowner can make. The right layout, the right color temperature, and a dimmer switch cost a fraction of what new cabinets or countertops cost — and often have a bigger impact on how a room feels.
Story 4: The Sunday Evening Emergency
Service: Emergency electrical repair | Location: Burnsville, MN
It was a Sunday evening in February when a homeowner in Burnsville noticed a burning smell coming from the wall near his living room outlet. He unplugged everything on that circuit and called us. We were at his house within two hours.
"I didn't know if I was overreacting," he said. "Dave told me I absolutely was not — that a burning smell from a wall outlet is always worth taking seriously. He found a loose connection that had been arcing inside the box, probably for months."
We replaced the outlet, tightened the connections on the adjacent outlets on the same circuit, and checked the breaker. The repair took under an hour. We also recommended he have a whole-home surge protector installed at his next service visit, which he did the following month.
His review read: "Called on a Sunday night expecting to leave a voicemail. Dave picked up, came out fast, and fixed the problem the same evening. He was calm, thorough, and didn't make me feel like I was being charged a fortune for an emergency call. Integrity Electric is the only electrician I'll ever call."
Electrical emergencies don't follow business hours. We pick up the phone because we understand that a burning smell or a sparking outlet isn't something you wait until Monday morning to address.
Story 5: Preparing a Home for Sale — and Getting Every Dollar Back
Service: Pre-sale electrical inspection and repairs | Location: Farmington, MN
A homeowner in Farmington was preparing to list her house and knew the electrical system was going to come up in the buyer's inspection. The home was built in 1987 and had never had a major electrical update. She called us for a pre-sale assessment before the listing went live.
"I wanted to know what was there before a buyer's inspector found it and used it to negotiate," she explained. "Dave went through the whole house, identified three things that would have flagged on an inspection — two missing GFCI outlets in the bathrooms and a double-tapped breaker in the panel — and fixed all of it in one visit."
The total cost was under $400. The house sold in six days at full asking price. Her buyer's inspector noted the electrical system was in excellent condition.
"Best $400 I spent in the entire selling process," she wrote in her review. "Dave found exactly what a buyer's inspector would have found, fixed it cleanly, and gave me documentation I could show the buyer. It gave us confidence going into the sale and I'm certain it helped us get full price."
A pre-sale electrical inspection is one of the most cost-effective things a seller can do. Buyers and their agents are increasingly savvy about electrical issues, and a clean inspection report removes one of the most common negotiating points from the table.
What These Stories Have in Common
Reading through our reviews, a few things come up again and again regardless of the service: Dave explains what he's doing and why. He doesn't upsell. He shows up when he says he will. He leaves the work area clean. And the price on the invoice matches the price on the quote.
These aren't exceptional qualities — they should be the standard for any licensed electrician. But based on what our customers tell us, they're not always what homeowners experience. We take that seriously, and it's why we've maintained a 5.0 rating across 103 reviews.
If you have an electrical project — large or small, planned or urgent — we'd be glad to add your story to the list. Call us at (651) 780-7777 or reach out through the contact form below.